Terms of use

These terms are the agreement between you and the operator of the hairmarket marketplace for using the site, your account and the marketplace services. By creating an account, placing an order or listing items, you accept them. The operator's details are shown at the top of this page.

Who can use hairmarket - Adults with full legal capacity and companies can buy. - Only companies connected to the marketplace and checked by the operator can sell. - You are responsible for accurate profile details and for keeping your password safe.

How buying works hairmarket connects buyers with independent hair sellers. The sale contract is between the buyer and the seller named on the item page. The operator runs the platform, takes the payment and helps resolve disputes.

Items and descriptions - Almost every unit is one of a kind: the length, weight, colour and grade on the page belong to that unit. - The seller is responsible for an accurate description and photos. How length, weight and grade are recorded is explained on "How we measure". - Colours on screen can differ from reality because of display settings.

Orders and holds - While you check out, the unit is held for you for 20 minutes, with one extension of 5 minutes. - An order is placed once the payment succeeds; the order number arrives by e-mail. - An order from several sellers arrives as separate parcels.

Prices and currency The seller sets the price; it is shown in your region's currency. The total, including delivery, is shown before you pay. If your bank converts currencies, your bank sets the rate.

Payment The marketplace takes one payment for the whole order with the methods available for your country. A receipt is sent by e-mail. If a payment fails, no order is created and nothing is charged.

Sellers, payouts and fees Sellers are paid for sold items less the marketplace commission and the payment processing fee under the current terms published on the "Sell" page. Seller terms are also governed by a separate agreement with the operator.

Delivery Each seller ships from its own warehouse with the chosen carrier. Times, costs and tracking are described on the "Delivery" page.

Inspection, returns and refunds Check your order when it arrives. The return process and periods are described on "Returns and refunds". Money goes back to the original payment method.

Disputes between buyers and sellers First write to the seller from the order in your account. If you cannot agree, open a request with marketplace support: we review the messages and materials and propose a solution.

What is not allowed - Publishing false information about items or yourself. - Avoiding payment on the marketplace or agreeing a deal outside it. - Using the site for spam, collecting other users' data or interfering with the service.

Content and photos By publishing reviews and photos you allow the operator to show them on the marketplace. Do not publish other people's material without permission.

Suspension and closing your account The operator may restrict access when these terms or the law are broken. You can close your account at any time in the security settings; data is handled under the Privacy policy.

Responsibility The operator is responsible for running the platform and taking payments. The seller is responsible for the item, its quality and its match with the description. Neither side is liable for force majeure.

Changes to these terms We may update these terms. A new version is published on this page with its date; by continuing to use the marketplace you accept it.

Governing law and disputes These terms are governed by the law of the United Arab Emirates, where the operator is registered. Disputes are settled by negotiation and, failing that, as the law provides.

Contact Questions about these terms: through "Contacts" or the support address at the top of this page.